FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

While we strive to provide accurate images of our products, there may be slight variations due to different production batches, lighting conditions, and screen settings. However, the core features and quality will match the description provided. If you receive a product that significantly differs from what is shown or described, please contact with us for assistance with returns or exchanges.

Where can I view my sales receipt?

Yes

How can I return an item?

RETURN & EXCHANGE ELIGIBILITY 

  1. If your product is defective/damaged or incorrect/incomplete at the time of delivery, you can return the product to the delivery agent, claim a refund for the order, or claim an exchange.
  2. If the size of a product does not match the one ordered.
  3. You cannot return/exchange a product because of a “change of mind”.

RETURN & EXCHANGE TERMS 

  1. As we offer Open Box Policy, you should check before receiving a product. 
  2. The product must be returned in the original and undamaged manufacturer packaging/box.
  3. The product must be unused, unworn, and unwashed.
  4. The product must include the original tags, user manual, warranty cards (if have any), freebies, and accessories.
  5. In the case of an exchange, if the newly selected item is a global product it will take 14 days more to get the exchanged delivery.

REFUND POLICY & PROCESS

  1. If you paid earlier and are eligible to return the order (As per the Above-Mentioned Eligibility & Terms), you can claim a refund without any hesitation. We will receive your refund claim, after verifying the eligibility from our side you will get the paid amount as a refund within 5 working days from the claim date.
  2. If you paid earlier and your ordered item is a global item, you can claim a refund if you do not receive the product within 21 days (Our promised timeline for global items is 14 days, but we take 7 days extra time if unwanted production, shipping, and customs delay happens), You cannot claim a refund before the above-mentioned time period.
Will you restock items indicated as “out of stock?”

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CONTACT US